Refund policy

We want you to be happy with your purchase. Our return policy lasts 30 days from the date your order is delivered.

Eligibility

Items must be new, unused, unopened and in the original sealed packaging (cellophane intact).
For hygiene and safety reasons, opened or used fragrances, testers and items marked as final sale cannot be returned.
Proof of purchase (order number) is required.

How to start a return

Email us at sadivin.lls@gmail.com with your order number and the items you want to return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, leaking, defective or not what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging so we can make it right at no cost to you.

Wholesale orders

Wholesale orders may be returned only for damaged, defective or incorrect items, unless otherwise agreed in writing. Approved returns of sealed, resalable wholesale goods may be subject to a restocking fee of up to 15%.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds

We will notify you once we have received and inspected your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the return is due to our error.