Shipping policy

Processing time

Orders are processed within 1–3 business days after payment is received. Orders are not shipped on weekends or U.S. holidays. Large wholesale orders may need additional handling time; we will contact you if your order will be delayed.

Shipping destinations

We currently ship within the United States. For international or freight shipping of wholesale orders, please contact us before ordering.

Shipping rates and methods

Shipping costs are calculated at checkout based on weight, size and destination. Because fragrances contain alcohol, they are classified as limited-quantity hazardous materials and are shipped by ground service only (USPS, UPS or FedEx Ground). Expedited air shipping is not available for fragrances.

Order tracking

Once your order ships you will receive an email with a tracking number. Tracking may take up to 24 hours to update.

Local pickup

Wholesale customers may arrange order pickup by contacting us in advance.

Lost, delayed or damaged shipments

We are not responsible for delays caused by the carrier. If your package is marked delivered but you have not received it, or it arrives damaged, contact us within 48 hours at sadivin.lls@gmail.com and we will help you file a claim with the carrier.

Incorrect addresses

Please make sure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer; re-shipping fees will apply.